Training materials
NSW Ombudsman’s The Complaint Handler’s Tool Kit:
Chapter Three – Investigating Complaints– Part 1
Chapter Three – Investigating Complaints – Part 2
Chapter Three – Investigating Complaints – Part 3
Chapter Four – Public sector mediation
Chapter Five – Options for redress
Better Practice Guides:
Commonwealth Ombudsman’s Better Practice Guide to Managing Unreasonable Complainant Conduct
Commonwealth Ombudsman’s Better Practice Guide to Complaint Handling
Fact sheet:
Commonwealth Ombudsman’s Fact Sheet Ten Principles for good administration